Ultimate Towing of Gainesville, a company that is not new to controversy, is once again in hot water with Gainesville residents and authorities as complaints mount against the company. District City Commissioner Adrien Hayes-Santos has clashed with the towing company over spotters which contribute to what he and other Gainesville residents have characterized as predatory practices by the company. The most recent clash has the Gainesville Police Department investigating Ultimate Towing over its recent decision not to accept credit card payments, a move city commission says violates city ordinance.
Ultimate Towing has since claimed to have reinstated the ability to pay through credit card. However, they also dispute that refusing to allow credit card payments violates city ordinance. Further violation has been threatened by the GDP with the termination of Ultimate Towing’s business license and the ability to tow trespassers. The ordinance requires towing fees be payable by cash, credit card, and/or debit card. Focusing on the “or” has been the focal point of Ultimate Towing’s argument against being penalized, claiming as long as debit card payments are available they shouldn’t have to accept credit cards.
Ultimate Towing has a history of being on the bad side of Gainesville officials and authorities. It’s previous owner was arrested for stealing scooters and staging them as illegally parked so they they could be towed. The company was also briefly suspended from conducting business in 2011 for violating policies with what city officials then called predatory actions.
Hayes-Santos has stated his goal is to protect the residents of Gainesville from a company that takes advantage and bleeds customers/victims for profit. Ultimate Towing stopped accepting credit cards in response to criticism for its spotting practice, which had led to a large increase in owners of towed vehicles disputing payment for their impounded cars. Complaints reached commissioner Hayes-Santos through email, phone, facebook and reddit about doing something about the towing service. Taking down the company seems like a mission Hayes-Santos intends to fulfill.